Warranty
Warranty
Crialux 3D Printing Pens and Power Adapters
This limited warranty applies exclusively to the following items from Crialux: any Crialux 3D printing pen and any Crialux power adapter shipped with a Crialux 3D printing pen. This warranty does not apply to other Crialux items, including but not limited to plastics and accessories.
This Limited Warranty applies only to purchases made by customers in Europe unless stated otherwise by us.
Crialux guarantees the original consumer buyer that any Crialux product will be free from material and manufacturing defects for a period of two (2) months from the original purchase date (the "Warranty Period").
Sole Remedy for Repair or Replacement
If the product is found to be materially defective during the Warranty Period, your sole remedy and Crialux’s sole liability under this warranty will be limited to the repair or replacement of the product with a new or refurbished product at Crialux’s discretion. For the purposes of this Limited Warranty, “refurbished” means a product that has been restored to its original specifications. Claims not related to the right to correct defects in the product as mentioned in this Limited Warranty are not covered.
No Warranty Extension
If Crialux repairs or replaces your product under warranty, the repair or replacement will continue to be covered by this warranty for the remainder of the Warranty Period or, where the Warranty Period has expired, for thirty (30) days from the date the product is returned to you. The warranty period for the product is not extended or restarted as a result of work performed by us under this Limited Warranty.
Claim Conditions
All warranty claims are subject to: (i) receipt of notification of a defect within the warranty period; (ii) verification of the existence of the defect in the product; and (iii) receipt of valid proof of purchase date.
Ineligible Products
This warranty will not apply if the product is:
- Used with other products or items (including plastic filaments) that are not compatible with the product.
- Modified, altered, or otherwise tampered with.
- Damaged by accident, misuse, negligence, abuse, careless handling, inadequate maintenance, or other reasons unrelated to material or manufacturing defects.
- Immersed in water or exposed to moisture.
- Used in a manner for which it was not designed, including but not limited to handling, storage, installation, testing, or use not in accordance with the operating instructions.
- Purchased from an unauthorized dealer or distributor.
- Purchased second-hand or from an unauthorized reseller; or
- Used for commercial purposes (including rentals).
Each of the above situations will cause the product to be classified as an "Ineligible Product."
Crialux will have no warranty obligations regarding non-Crialux products (even if packaged or sold with a Product) or the following (collectively, "Ineligible Products"):
- Product that does not exhibit material or manufacturing defects;
- Parts subject to wear due to normal use, as well as defects in products caused by normal wear;
- Products with defects that cannot be reproduced by Crialux;
- Minor reductions in the desired quality that do not substantially alter the value and usability of the product;
- Products marked as “sample” or sold “AS IS”; or
- Damage caused by force majeure, including fire, flood, tornado, earthquake, hurricane, excessive snow, lightning, riot, insurrection, act of war, or other disaster.
Crialux will have no warranty obligations concerning a returned product if it determines, in its reasonable discretion, after inspecting the returned product, that the product is an Ineligible Product.
Please note that products returned to us that show visible evidence of having been opened or disassembled (except as a direct result of instructions from Crialux customer service personnel) are not covered by this warranty.
Return Shipping Costs
Crialux will cover all return shipping costs to the customer, except in relation to any Ineligible Product, for which the customer will bear all shipping costs. Invalid warranty claims may be repairable, in which case you may receive an estimate of the cost involved.
Contact
Email support@crialux.com to contact Crialux’s Customer Service Department regarding warranty issues. Before returning a product to Crialux, notify Crialux’s Customer Service Department. If the service representative is unable to resolve your issue, you will receive instructions on how to proceed with the repair or replacement of the product. If Crialux believes there may be a valid warranty claim and confirms the original purchase date of the product, Crialux will provide instructions for returning the product.
Modifications to Your Products by Us
You understand and acknowledge that if you return your product for repair, it may be necessary for Crialux to provide certain services to your product to ensure it functions correctly. These services may include installing the latest firmware updates. You acknowledge and agree that some services may alter your current control settings or cause some changes in functionality.
Disclaimer of Statutory Warranties and Conditions
EXCEPT TO THE EXTENT SET FORTH ABOVE IN THIS LIMITED WARRANTY, PRODUCTS ARE PROVIDED ON AN “AS IS” BASIS, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CRIALUX DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES AND CONDITIONS RELATING TO THE PRODUCTS. CRIALUX LIMITS ALL IMPLIED WARRANTIES RELATING TO THE PRODUCTS TO THE WARRANTY PERIOD, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CRIALUX DOES NOT WARRANT THAT THE OPERATION OF THE PRODUCTS WILL BE ERROR-FREE OR INTERRUPTED. HOWEVER, IF SUCH WARRANTIES ARE REQUIRED AS A MATTER OF LAW, THEY ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AS PRESCRIBED BY LOCAL LAW.
Limitation of Liability
YOUR SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF DISSATISFACTION WITH OR DAMAGE RESULTING FROM THE USE OF THE PRODUCT OR PRODUCT REPAIR, AND CRIALUX’S CUMULATIVE TOTAL LIABILITY ARISING OUT OF OR RELATED TO THIS LIMITED WARRANTY AND THE PRODUCTS, WHETHER IN CONTRACT OR TORT OR OTHERWISE, WILL BE LIMITED TO THE REPAIR OR REPLACEMENT OF THE PRODUCT. IN NO EVENT WILL CRIALUX BE LIABLE FOR ANY INJURY, LOSS OF PROFITS, OR ANY OTHER LOSS OR DAMAGE SUFFERED BY YOU OR ANY THIRD PARTY, WHETHER SUCH DAMAGES ARE DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, OR INCIDENTAL AND ARISING UNDER ANY THEORY OF LAW, RELATING TO THIS WARRANTY OR YOUR USE OR INABILITY TO USE THE PRODUCT.
THE USER SHALL DETERMINE THE SUITABILITY OF THE PRODUCT FOR ITS INTENDED USE AND THE USER ASSUMES ALL RISKS AND RESPONSIBILITIES IN CONNECTION WITH IT.